What To Do

Download – 11 Things You Need to Know When Someone Dies

As most people are unfamiliar with making funeral arrangements, we encourage you to call us at any time of day or night when a death occurs, for professional advice. We will help you with what to do next.

Death In Hospital

The treating doctor will prepare the relevant paperwork to enable us to commence funeral arrangements.

Death In An Aged Care Facility

The treating doctor will prepare the relevant paperwork to enable us to commence funeral arrangements. As most nursing homes do not have the facilities required to hold the deceased for an extended period of time, we will need to be notified promptly so that we can transfer the deceased to our funeral home.

Death In The Home

Firstly, contact the treating doctor who will issue a death certificate, if the cause of death can be confirmed. Then call us so we can transfer the deceased to our funeral home and commence funeral arrangements.

Please see below if a death in the home is unexpected and cause of death cannot be confirmed.

Unexpected Death

When a death is sudden or accidental, or the cause of death cannot be confirmed, the police will be notified. They will arrange for the person who has died to be transferred to the Coroner’s Mortuary. When a post mortem is involved, funeral arrangements may be slightly delayed until the Coroner has completed their examination. Please phone us and we will liaise with the Coroner on your behalf, whilst planning the funeral arrangements.


Are you faced with having to plan a funeral but are not sure how to begin?

Sign up for our 7-part email series called About Funerals. Each email contains an important lesson based upon our years of working with thousands of families.

This information will help you make the right decisions for your family regardless of which funeral director you choose.

Here is a sample of the lessons

  • Understanding Funeral Pricing
  • Issues to Consider When Choosing Cremation
  • How to Make Arrangements

Click the image below to select to receive the email lessons all at once if your need is urgent or every other day for the next two weeks.

Planning a Funeral

Are you experiencing grief and are looking for a little help?

Begin Your Healing Journey is 14-part email series based upon the writings of Dr. Alan Wolfelt, the world’s top grief and recovery expert. Each email will contain a helpful article from Dr. Wolfelt plus an article from our blog.

Please click the image below to Begin Your Healing Journey. You can unsubscribe at any time and your email will never be shared with anyone.


We are available 24 hours, 7 Days on 1800 132 722 or submit an Online Enquiry and we will respond as soon as possible.

Elite Funeral Directors service the greater Sydney area including the Inner West, Southern Sydney, Eastern & Western Suburbs, Hills District, North Shore, Northern Beaches and the Blue Mountains.